Shipping Information

  • Order Cutoff: Orders placed before 2:00 PM EST ship the same business day. Orders placed after that time ship the next business day.

  • Delivery Speed: Average delivery time is 3 business days within the continental U.S.

  • Discreet Packaging: All orders are shipped in plain, unmarked packaging to protect your privacy

  • Shipping Coverage: We currently ship throughout the United States.

Returns Policy

We stand behind the quality of our products and want you to be confident in every order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery. We will issue a Return Merchandise Authorization (RMA) number and provide instructions to make it right with a replacement or credit.

General Returns

  • Return Window: We accept returns within 30 days of purchase on all unopened items

  • Condition: Returned products must be unopened, unused, and in their original sealed packaging.

  • Exclusions:

  • Sterile items that have been opened cannot be returned.

  • Bundles or sets must be returned complete and unopened — partial returns cannot be accepted.

  • Return Shipping: Customers are responsible for return shipping costs.

RMA Requirement

Do not send in a return without first contacting our support team and obtaining an RMA number. Returns sent without authorization cannot be processed.

How to Request a Return or Report an Issue

  • Contact our support team with your order number and details of the issue.

  • If applicable, we will issue an RMA number and return instructions.

  • Ship the item(s) back to us using a trackable service.

  • Once received and inspected, we will process your replacement or refund.